Shipping Policy

1. Delivery coverage

We currently ship to the United States, Canada, Mexico, Brazil, Japan, South Korea and other markets, and may expand to more countries worldwide later. Some remote areas, islands, military addresses and overseas-warehouse addresses are not supported on certain routes; please confirm before ordering.

2. Order processing time (stocking + quality inspection + packing)

All ceramics and liuli glass crafts are handmade; each piece is inspected and packed with reinforced shock-proof packaging before dispatch:

• Regular in-stock orders: processed, packed and shipped within 2–5 business days (excluding weekends and public holidays)
• Custom engraved / hand-painted items: 5–10 business days
• After dispatch, the tracking number is pushed automatically and can be tracked online end to end.

3. Estimated transit times by region (counted from dispatch; for reference only, not guaranteed)

• North America (US / Canada): 7–14 business days
• Japan: 5–10 business days
• South Korea: 5–10 business days
• Brazil: 10–20 business days (Brazilian customs fluctuates greatly; delays are common)
• Transit times exclude destination customs inspection, local holidays, carrier congestion and other uncontrollable factors.

4. Shipping fee rules

1. Shipping fees are displayed in real time at checkout, calculated automatically by weight, volume and destination country;
2. The buyer bears the destination country's import duties, VAT, customs clearance fees and local miscellaneous charges; these are not part of our shipping fee and are paid by the recipient during local customs clearance.
3. Remote-area surcharges and residential delivery fees, if charged by the carrier, are borne by the buyer.

5. Fragile-item packaging (important)

Ceramics and liuli glass are fragile crafts. We use double-layer bubble wrap + foam filling + thick double-corrugated cartons, with FRAGILE warning labels on the outer box, for shock-proof reinforced packaging.

Even with reinforced packaging, long-distance cross-border transport still carries breakage risk; for damage claim rules, see the [Refund & Return Policy].

6. Package signing requirements

1. Please inspect the outer packaging on the spot when signing for the package; if it is severely crushed or damaged, we recommend opening and inspecting the item, keeping photos, videos and the shipping label as evidence.
2. The 3 calendar days after signing are the damage-reporting window; claims filed later cannot be accepted.
3. A package marked "Delivered" is deemed normally delivered; if the buyer has not received it while tracking shows signed, the buyer should first contact the local carrier to verify.

7. Lost, delayed or seized packages

1. If tracking has not updated far beyond the estimated time, contact customer service for assistance;
2. Customs inspection, seizure and return: these are regulatory actions of the destination country and beyond our control; resulting taxes and return shipping are borne by the buyer;
3. Lost packages: once the carrier confirms the loss, we can offer the buyer a replacement or a refund.

8. Address changes and refusal

1. Orders not yet shipped: the delivery address can be changed free of charge;
2. Orders already dispatched: address changes incur a carrier redirection fee borne by the buyer, and success is not guaranteed;
3. Unjustified refusal of the package: return and disposal costs are borne by the buyer and the corresponding costs are deducted from the refund.

9. Disclaimer

This policy follows the corresponding platform rules first; where the local consumer laws of the destination country impose higher mandatory requirements, local regulations prevail.

JUNWEI INTELLIGENT COMPUTING PTE. LTD. 

UEN: 202629246Z

Address: 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088

Effective date: August 19, 2026

Customer service email: postmaster@warwy.com